Your trial period starts when the merchandise is received by you, not when it's shipped. Really give it a workout. If you're not satisfied for any reason, send it back for a prompt refund or exchange - you would only be responsible for the shipping.

SHIPPING
Shipping to Alaska, & Hawaii 3X the normal shipping rate; shipping to Canada is 4X the standard US shipping rate with all duties and import fees paid by Carvin. All shipments are fully insured. All orders are shipped within 3 business days unless back-ordered. Upgraded delivery available. Customer pays return shipping charges. Carvin cannot ship to APO/FPO addresses.   More Shipping Information

CUSTOM GUITAR AND BASS ORDERS
Guitar & Bass orders: Allow 6 to 12 weeks for delivery, $50 fee for any changes to Custom Shop orders, 20% restocking fee for Custom Shop orders cancelled prior to customer’s receipt of instrument.

PAYMENT
PO’s accepted from schools & government agencies. Personal Checks: Allow 2 weeks for your check to clear

INTERNATIONAL SALES
Orders outside the USA must be taken from your local dealer - see carvinworld.com.

REFUND PROCESSING
Carvin strives to process refunds as quickly as possible. Refunds are not processed until the gear being returned is received and tested at the factory. Please keep in mind that all credit card issuers and banking institutions have their own guidelines for processing credit card refunds, and legally, have up to 30 days to post the refund to your account. Carvin's Accounting Department will process your refund as soon as the Returns & Repairs Department indicates the gear has been returned in proper working order and condition (usually within 48 hours of receipt).

All refunds for products purchased with a personal check or cashier's check/money order will be issued a corporate check by Carvin within 10 days of receipt of the gear.

CARVIN WARRANTY
CARVIN products are warranted against defective materials and workmanship for 1 YEAR. DCML & HD Series Power Amps, Active & Passive Loudspeakers have a 3 YEAR warranty; Guitars, Basses & Cobalt Series Guitars have a 5 YEAR warranty. Tubes shipped with amps, Wireless Systems & Speaker Components (purchased as individual parts) are warranted for 90 DAYS.

The Limited Warranty will be void (not covered) under the following conditions: a) any modified product, b) speakers with burnt, damaged or open voice coils, c) moisture, d) salt/smoke/contaminants, e) natural disasters, f) accidents, g) abuse, h) lack of reasonable care, or i) damaged caused to speakers or horn drivers caused by this unit. This warranty is in lieu of all other warranties expressed or implied. No representative or person is authorized to represent or assume for CARVIN any liability in connection with the sale of servicing of CARVIN products. CARVIN shall not be liable for incidental or consequential damages.

For USA warranties, CARVIN will provide its own service and parts at no charge providing the Customer includes "proof of purchase" (receipt or invoice) and the unit is shipped in the original carton. If covered under warranty: 1 to 30 days, Carvin pays ground shipping both ways. 31 days to 365 days, customer pays shipping to Carvin, Carvin pays return ground shipping. Over one year, customer pays shipping both ways.

For USA service, go online to carvinservice.com and complete the "RMA Repair Form". Ship item including RMA Form and allow up two 2 weeks for CARVIN to receive. You will be contacted by email. If not covered under warranty, a "Flat" service fee is available, or if we are no longer servicing the unit, you may be eligible for a new, similar unit for a fee. See detailed information on CarvinService.com.

Note that the Carvin warranty is not transferrable, so is only applicable to the original owner of the gear in question.

If you ever feel you have a Carvin product that might need to be returned or repaired, please contact the Carvin Service Department.

RETURN POLICY
Returns and exchanges only within 10 (ten) days of purchase with sales receipt. NO EXCEPTIONS. All cash refunds over $100 are issued by a corporate check within 10 business days.